Exchange Policy

Currently, Limelight does not have an Exchange or Return option for international orders.

However, in case of any damaged or incorrect item received by the customer, he/she can contact our customer care department for a credit note, discount or refund. To timely resolve the complaints, we encourage customers to take pictures of the package before and after opening it.   

The customer should notify discrepancy within 7 days of the online order being delivered. Limelight cannot entertain complaints after the above-mentioned time period.

If the customer refuses to accept the order at the time of delivery, Limelight is not obliged to return, refund, or compensate the amount of the order.

Limelight thoroughly investigates complaints to identify misuse of claims and reserves the right to cancel compensation in any instance.